FAQ
Answers to the questions people ask before they order Unwind.
How long does shipping take?
Shipping is free across the US. Orders are dispatched within 1–2 business days and arrive in 5–9 business days. You get a tracking link by email as soon as it leaves.
Does it really heat up?
Yes. Both palms carry red-light heating elements. Tap the heat button and they are warm to the touch in under a minute.
Is it heavy?
1.68 lb, about 760 g. It rests on your shoulders with a strap, so you can keep it on while cooking or working.
What is the 14-day guarantee?
Use it for 14 days. If it is not for you, email us for a return and a full refund of the product price.
Can I use it on my back or legs?
Yes. The strap lets you hold it against the lower back, calves and thighs as well as the neck and shoulders.
How do I charge it?
With the USB cable in the box, from any phone charger or laptop port. Do not run it while it is charging.
Who should not use it?
Do not use it over open wounds or while it is charging. If you are pregnant, have a pacemaker or a heart condition, ask your doctor first. Unwind is a comfort device, not a medical device.
How do I return it?
Email us within 14 days of delivery with your order number. We send the return address, and the refund goes back to your original payment method once it arrives.